Management Styles

There are several management styles that are applied within the service industry, some which work with the employees and guests and some that simply don't. Today I will be touching on both and what the consequences from having either one are. For starter I'd like to point out that this blog does not apply to every management position out there, this blog is particular targeted towards my place of employment and their management styles, which I wont disclose due to confidentiality. I believe that the managers at my work display poor management styles not only towards the guest but also towards the staff. I have yet to see guest relations and customer services being provided to them. I can safely say that every time I've had a problem with a guest there has been no manager that has acknowledge the fact that a guest is unhappy. Management's priority and job is to ensure that the guest is always happy and I can't say I have ever seen a manager improve the guest experience by any means when they had a problem. On the other hand there are some good management styles that when applied the outcomes can be great. I however have yet to experience good management styles and believe this is because those are hard to come by and find. I would imagine that good management would always make a guest connection when coming across a problem. I would also hope that they provide the guest with the best customer service possible to ensure that the guest experience is now improved and they want to come back because of that reason and more. In conclusion I believe that every restaurant has their strengths and weaknesses however having a poor management team can really affect your business.

                                            Good Management = Great Staff = Happy Guest

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